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Frequently Asked Questions

What You Need to Know About a Visit From Santa

What Areas Does Santa Make Visits?

Santa visits the Parkersburg WV, Marietta OH, Vienna WV, Belpre OH & Williamstown WV areas as well as the entire Mid Ohio Valley.

How Do I Book Santa?

Click on the Invite Santa tab and fill out a Booking Inquiry and Santa will review your request and get back to you (normally within 24 hours) to discuss arrangements for your visit.

Do You Send a Contract? 

To guarantee rates and terms quoted, all bookings are done with a price quote with an electronic agreement.  Each quote contains the details of the actual event, all of Santa’s information, and contact phone numbers, so that you and Santa are in direct contact with each other. After the price quote is agreed upon, an invoice with payment details and deposit information if necessary, as well as other important information and deadlines will be sent.

Is a Deposit Required?

Only for large events or photo sessions. A 50% Deposit of the total booking fee is required. Until the price quote is agreed upon and the deposit is paid, your dates are not secure. Payments are securely made with credit or debit cards via Stripe. For standard visits payment is due at the time of booking.

What Happens If I Need to Cancel?

If cancellation becomes necessary the penalty will be forfeiture of the deposit.

What If I Have a Special Request or Need to Make a Change In the Schedule?

We understand that every visit is different and special to the needs of the client, family, and guests. If you have a special request, just let us know at the time of booking and The Holly Jolly Santa will make every attempt to accommodate your request.

 

If you need to make a change in the schedule please remember that Santa is booked at many events throughout the season. He often has two to four consecutive events per day, especially on Fridays, Saturdays, and Sundays. Often it is difficult to make changes after the initial booking is made, as Santa has filled in all of his appointments. Because of this, changes made after confirmation are at the client's cost and must be made to us in advance when possible. We may be able to get other clients or families to adjust their schedules to meet your changes. 

How Early Will Santa Arrive?

As it is very difficult to hide Santa, for most events or parties, Santa will call when he is about 5 minutes away. Then someone from your event can meet him and assist if necessary. For Special Events, Santa will arrive approximately 15 minutes before the appearance unless otherwise stipulated above in the agreement.

Can We Use the Photos of The Holly Jolly Santa For Our Company Advertising and Marketing?

Any photos taken of The Holly Jolly Santa, whether by individuals or professional photographers, are assumed to be for the private or personal use of the client and may not be used for commercial or promotional use without written permission of The Holly Jolly Santa.

FAQ: FAQ
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